Shipping and Delivery Policy with Third-Party Logistics (Delhivery)
This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products purchased on [Your E-commerce Website] when utilizing the services of Delhivery as a third-party logistics provider. By making a purchase, you agree to the following shipping and delivery terms:
1. Order Processing:
Orders are typically processed within 1 business day of receiving payment. Please note that processing times may vary during peak seasons or due to other unforeseen circumstances.
2. Shipping Methods and Delhivery:
We have partnered with Delhivery to provide reliable shipping services. The available shipping methods and associated costs, facilitated by Delhivery, will be displayed during the checkout process. Customers can choose their preferred shipping method based on their delivery time preferences and budget.
3. Shipping Locations:
We currently ship to [List of countries or regions]. If your location is not listed, please contact our customer support for assistance.
4. Shipping Costs:
Shipping costs, as facilitated by Delhivery, are calculated based on the weight of the products, the shipping method selected, and the destination. The shipping cost will be displayed during the checkout process before payment is made.
5. Estimated Delivery Times:
Estimated delivery times, facilitated by Delhivery, are provided during the checkout process based on the selected shipping method and destination. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as customs processing and unforeseen transportation delays.
6. Tracking Information:
Once your order has been shipped using Delhivery’s services, you will receive an email confirmation with tracking information. This allows you to monitor the status and location of your shipment in real time through Delhivery’s tracking system.
7. Customs and Import Duties:
International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. The recipient is responsible for any additional charges incurred. Please check with your local customs office for information on potential fees.
8. Delivery Issues with Delhivery:
In the event of delivery issues facilitated by Delhivery, such as lost or damaged packages, please contact our customer support team immediately. We will work with Delhivery to resolve the issue and, if necessary, initiate a claim with the logistics provider.
9. Change of Delivery Address:
If you need to change the delivery address after placing an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but changes may not be possible after the order has been shipped through Delhivery.
By completing a purchase on Kavedam and utilizing Delhivery’s services, you acknowledge and agree to the terms outlined in this Shipping and Delivery Policy. If you have any questions or concerns, please contact our customer support team at Kavedaam@gmail.com.